Delivery & Returns

Delivery Information

We strive to ship your order within 48 hours during the working week, whenever possible, depending on stock availability. Please allow up to 3 working days for dispatch, with slightly longer processing times during the busy holiday season.

UK Delivery

Shipping costs within the UK are based on the total parcel value, covering postage, packaging, and VAT. Some postcodes may require additional charges, which we will confirm before dispatch.

All UK parcels are sent via a tracked service:

Orders up to 2kg are shipped using Royal Mail 48 Tracked (£4.99) or 24 Tracked (£5.99), depending on parcel size.

Larger parcels exceeding Royal Mail’s size limits are sent via Parcelforce.

Parcelforce may apply surcharges for certain postcodes, and we will inform you in advance if any adjustments are needed.

Extreme Weather Conditions – While rare, severe weather may affect delivery times. We appreciate your patience and recommend checking with your local sorting office if your parcel is delayed.

International Delivery

We currently ship to a wide range of countries, including Australia, Austria, Bahrain, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Lesotho, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Namibia, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, UAE, and United States.

International shipping is calculated based on weight and volume. UK VAT is automatically removed at checkout, and an estimated postal charge is applied. The final shipping cost is confirmed once your order is packed. All international parcels are sent via a tracked service.

Please be aware that import charges may apply based on your local customs regulations. These charges are the recipient’s responsibility. The maximum insurance level per parcel is £100.

Stock Availability

All items are subject to availability. If an item is out of stock, simply place a new order once it’s available again.

Damaged or Missing Items

We take great care in packaging your order, but if any items arrive damaged, incomplete, or different from what you ordered, please notify us within four working days of receipt. If no notification is received within this period, we will assume the order was received in good condition.

For insured Parcel Force deliveries, please contact us within 10 working days of dispatch if your parcel has not arrived.

 

Returns & Exchanges

We want you to love every purchase from Very Tiny Business and take pride in offering high-quality products and expert advice.

If you wish to return or exchange an item:

  • Contact us within four working days from the day after delivery via email or phone.
  • Return the item in its original packaging and unused condition within 30 days of receipt.
  • Please include a copy of your original receipt.
  • Postage costs for returns are non-refundable.

For exchanges, please contact us before sending your item back, as additional postage costs may apply.

If you believe your item is faulty, reach out to us immediately, and we’ll work with you to resolve the issue.

For secure returns, we recommend using Royal Mail Recorded Delivery.

This returns policy is designed to ensure a smooth process and does not affect your statutory rights.