Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@verytinybusiness.com.
If your return is accepted, you will need to arrange return postage. We will share the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@verytinybusiness.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We want you to love every purchase from Very Tiny Business and take pride in offering high-quality products and expert advice.
If you wish to return or exchange an item:
- Contact us within four working days from the day after delivery via email info@verytinybusiness.com.
- Return the item in its original packaging and unused condition within 14 days of receipt.
- Please include a copy of your original receipt, or email us the order confirmation.
- Customer arranges return postage.
- Postage are non-refundable.
- PayPal transaction fees may apply and, where these are non-refundable to us, the refund amount may be adjusted accordingly.
- Orders qualifying for complimentary shipping (£25+) will have a £4.99 shipping & fulfilment contribution deducted from refunds where applicable. This helps support packing materials, fulfilment preparation, handling, shipping services already completed, and processing involved in preparing and managing orders.
For exchanges, please contact us before sending your item back, as additional postage costs may apply.
If you believe your item is faulty, reach out to us immediately, and we’ll work with you to resolve the issue.
For secure returns, we recommend using Royal Mail Tracked. Shipping address: 124 City Road, London, EC1V 2NX.
Once your returned item is received and inspected, refunds are processed within 5 to 7 working days. Refunds will be made to your original payment method.
If your item is deemed faulty, we will cover the return postage costs and offer either an exchange or a full refund as appropriate.
This returns policy is designed to ensure a smooth process and does not affect your statutory rights.
We occasionally review and update our policies to support our operations and customer experience. Very Tiny Business reserves the right to update this policy from time to time, with the latest version available on our website.